Terms of Use

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Privacy Policy

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heymate!™ General Terms of Use

heymate!™ Rewards Inc. (“heymate!™”) provides a technology platform that enables users to place orders with participating merchants, access AI-powered tools, and interact with businesses through digital and phone-based channels via our website and mobile applications (collectively, the “heymate!™ Platforms”).

The use of the services (the “Services”) available on the heymate!™ Platforms and any accounts maintained with heymate!™ are governed by these Terms of Use (the “Agreement”). This Agreement forms a legally binding contract between each individual who uses the Services or maintains an account with heymate!™.

By using any of the Services or maintaining an account, you acknowledge that you have read, understood, and agree to be bound by all terms of this Agreement.

heymate!™ may update this Agreement from time to time. The most current version will be made available on the platform. Your continued use of the Services after any updates constitutes your acceptance of the revised Terms.

heymate!™ Rewards Inc. is a Canadian company registered in Canada. heymate!™ operates as a technology platform and does not provide financial products or services as defined under applicable regulations.

1. Service License

Under this Agreement, heymate!™ grants you a revocable, non-exclusive, non-transferable license (without the right to sublicense) to access and use the heymate!™ Platforms and Services solely for your personal use.

You acknowledge that you do not acquire any rights beyond those expressly granted in this Agreement.

heymate!™ retains the right to modify, update, suspend, or discontinue any part of the Services or heymate!™ Platforms, or any feature thereof, at any time.

All rights not expressly granted in this Agreement are reserved by heymate!™ and its licensors.

2. heymate!™ Account

To access certain Services, you may be required to create and maintain an account with heymate!™. You may create an account by providing accurate and complete information.

The use of your account and the Services is at the sole discretion of heymate!™ and subject to your compliance with this Agreement.

An individual may not create or control multiple heymate!™ accounts. Specifically:

• each mobile number may only be associated with one account
• each payment method (e.g. bank account or digital wallet) may only be linked to one account

You are responsible for maintaining the security of your account and for all activity that occurs under your account.

Failure to comply with these Terms, engaging in fraudulent or abusive behavior, or providing false or misleading information may result in your account being flagged, suspended, or terminated.

heymate!™ reserves the right to:

• restrict or revoke access to the Services
• cancel or void transactions where fraud or misuse is suspected

You are responsible for reviewing your account activity. Any discrepancies, errors, or issues must be reported within 30 days of the transaction. heymate!™ reserves the right to disregard claims reported after this period.

3. Orders and Transactions

When you place an order through heymate!™, you are purchasing directly from the merchant.

You acknowledge that:

• heymate!™ acts solely as a platform and facilitator
• all Orders are prepared and fulfilled by the merchant
• the merchant’s name will appear on your payment method and transaction records

heymate!™ does not process or control the fulfillment of Orders and is not responsible for:

• incorrect or incomplete orders
• delays or failure to fulfill orders
• product quality, safety, or accuracy

All Orders are subject to the merchant’s availability, pricing, and policies.

4. Payments and Fees

Payments for Orders are processed through third-party payment providers.

You acknowledge and agree that:

• the merchant is the party receiving payment for your Order
• the merchant’s name will appear on your payment method and transaction records
• pricing, taxes, and availability are determined by the merchant

heymate!™ may apply service or convenience fees, which will be clearly displayed at checkout.

Payment processing is handled by third-party providers, and heymate!™ does not store or control your payment details.

heymate!™ is not responsible for:

• payment processing errors, delays, or failures
• issues related to your payment method
• disputes between you and your payment provider

5. Refunds and Disputes

Refunds, cancellations, and disputes related to Orders are subject to the policies of the applicable merchant.

You agree to first contact the merchant directly to resolve any issues related to an Order.

Payment processing is facilitated by third-party providers, and the merchant is the party responsible for the transaction.

You agree not to initiate chargebacks or payment disputes without first making a reasonable effort to resolve the issue with the merchant.

heymate!™ may assist in facilitating communication between you and the merchant but is not responsible for issuing refunds or resolving disputes.

6. AI and Automated Interactions

heymate!™ may use AI-powered systems to facilitate interactions, including phone-based ordering, automated responses, promotions, and customer support.

You acknowledge that:

• interactions may be automated and not handled by a human
• AI-generated responses, recommendations, or Orders may contain errors or inaccuracies
• calls and communications may be recorded and processed

heymate!™ may also generate or apply discounts, offers, or promotions using automated systems.

You acknowledge that:

• discounts and offers may vary by user, time, or context
• such offers may be modified, limited, or withdrawn at any time
• errors in pricing, discounts, or promotions may occur and may be corrected at our discretion

heymate!™ does not guarantee the accuracy, completeness, or availability of AI-generated content, Orders, or promotions.

7. Merchant Partner Policies

Any products or services purchased from merchant partners, whether through heymate!™ or otherwise, are governed by the merchant’s own policies and terms of use. This includes, but is not limited to, their return, cancellation, exchange, and fulfillment policies.

You acknowledge that:

• heymate!™ acts solely as a platform and does not act as an agent of any merchant
• each merchant operates independently of heymate!™
• all transactions are between you and the merchant

heymate!™ does not accept any liability or responsibility for:

• the availability, quality, or accuracy of products or services
• errors in menus, pricing, or descriptions
• the withdrawal or modification of offers or promotions
• delays, cancellations, or failures in fulfillment

heymate!™ is not responsible for the content, products, or services provided by merchants, including their compliance with applicable laws and regulations.

8. Termination

heymate!™ reserves the right to suspend, restrict, or terminate your account or access to the Services at any time if:

• you violate these Terms
• you engage in fraudulent, abusive, or harmful behavior
• required by law, regulation, or legal process

You may stop using the Services at any time.

Upon termination:

• your access to the Services will be revoked
• any pending or in-progress transactions may be cancelled or completed at our discretion

heymate!™ is not liable for any loss resulting from account suspension or termination.

9. Personal Data

The collection, use, and handling of your personal data is governed by our Privacy Policy, which is incorporated by reference and available on the heymate!™ website.

10. Taxes

You are responsible for any applicable taxes related to your purchases or transactions made through the Services.

heymate!™ does not provide tax advice and makes no representations regarding the tax treatment of any transactions.

11. Fraud

heymate!™ reserves the right to suspend, restrict, or terminate your account if there is evidence of fraudulent, dishonest, or abusive activity.

This includes, but is not limited to:

• misuse of the platform or Services
• manipulation of orders, pricing, or promotions
• abusive use of discounts, offers, or referral mechanisms
• providing false or misleading information

Any breach of this Agreement, fraud, dishonesty, or misuse of the Services may result in:

• account suspension or termination
• cancellation of Orders or transactions
• restriction of access to the Services

heymate!™ reserves the right to investigate and take appropriate action at its sole discretion.

12. Third-Party Rights

No person who is not a party to this Agreement has any rights to enforce its terms.

13. Communications

By using the Services, you consent to receive communications related to your account and activity, including:

• order confirmations and updates
• account notifications
• service-related messages

You may also receive promotional communications, including emails, SMS messages, or push notifications. You may opt out of promotional communications at any time where applicable.

Message and data rates may apply.

We may contact you through electronic communications or other methods using the information you provided. Your consent to electronic communications includes any notices or information we are required to provide to you.

You agree to keep your contact information, including your phone number and email address, accurate and up to date.

14. Ownership

All rights, title, and interest in the Services, heymate!™ Platforms, and associated content are owned by or licensed to heymate!™.

heymate!™ retains all rights, title, and interest in “heymate!™” and any related logos, marks, service marks, trademarks, or branding (collectively, the “heymate!™ Marks”).

You may not use the heymate!™ Marks:

• in connection with any non-heymate!™ products or services
• in any manner that may cause confusion
• in any way that may harm or misrepresent heymate!™

You may not:

• register or use domain names, keywords, or identifiers that include “heymate!™” or anything substantially similar
• use the heymate!™ Marks in advertising, promotions, or listings without prior written consent

All other trademarks, products, and services referenced within the Services are the property of their respective owners.

All rights not expressly granted to you are reserved by heymate!™.

15. Community Standards

By using the Services, you agree to engage in respectful and lawful conduct.

You agree not to:

• transmit or post content that is abusive, offensive, or unlawful
• engage in harassment, discrimination, or harmful behavior
• misuse the platform, including attempts to manipulate orders, pricing, or promotions
• interfere with the operation or security of the Services

This applies to all interactions on or through the platform, including communications with merchants, AI systems, support channels, and other users.

heymate!™ reserves the right to suspend or terminate accounts that violate these standards at its sole discretion.

16. Indemnification

You agree to indemnify, defend, and hold harmless heymate!™, its merchant partners, and their respective officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

• your use of the Services
• your breach of this Agreement
• any content or information you provide
• your interactions or transactions with merchants
• your misuse of Orders, AI features, or promotions

You agree to cooperate fully in the defense or settlement of any claim.

heymate!™ reserves the right to assume exclusive control of the defense and settlement of any matter subject to indemnification.

17. Warranty Disclaimer

The Services, content, and heymate!™ Platforms are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to:

• merchantability
• fitness for a particular purpose
• non-infringement

heymate!™ does not guarantee:

• the accuracy, completeness, or reliability of any information
• the availability or uninterrupted operation of the Services
• the accuracy of Orders, pricing, or merchant-provided information
• the performance or outcomes of AI-generated interactions

heymate!™ is not responsible for:

• issues arising from Orders or merchant services
• errors or inaccuracies in AI-generated content or responses
• disruptions caused by third-party services, including payment providers

You are responsible for maintaining the security of your payment methods and resolving any disputes with your financial institution.

18. Login / Security

You may access your account using third-party login providers (e.g. Google or Facebook), device authentication, or other supported methods.

You are responsible for:

• maintaining the security of your account credentials
• securing your device, passwords, and authentication methods
• all activity that occurs under your account

heymate!™ does not store your biometric data and relies on your device or third-party services for authentication.

heymate!™ is not liable for:

• unauthorized access resulting from compromised credentials or devices
• failures or disruptions caused by third-party authentication providers

You must notify us promptly if you suspect unauthorized access to your account.

19. Limitation of Liability

To the fullest extent permitted by law, heymate!™ shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

This includes, but is not limited to, any damages arising from:

• Orders or transactions with merchants
• errors, delays, or failures in order processing or fulfillment
• AI-generated interactions, responses, or content
• third-party services, including payment processors and integrations

To the fullest extent permitted by law, the total aggregate liability of heymate!™ under this Agreement shall not exceed CAD $100.

20. Governing Law

This Agreement is governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Any disputes arising out of or in connection with this Agreement shall be resolved by arbitration administered by the Canadian Arbitration Association (CAA) in accordance with its rules.

The arbitration shall take place in British Columbia, Canada, in English, and will be conducted by a single arbitrator. The arbitrator shall have exclusive authority to resolve any dispute relating to this Agreement, including its interpretation, validity, and enforceability.

21. Assignment

You may not assign or transfer your rights or obligations under this Agreement without prior written consent from heymate!™.

heymate!™ may assign or transfer this Agreement without restriction.

Any unauthorized assignment by you is void.

22. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other rights.

23. Entire Agreement

This Agreement, together with any additional terms or policies referenced herein, constitutes the entire agreement between you and heymate!™ and supersedes all prior or contemporaneous agreements, communications, or understandings.

heymate!™ may update or modify this Agreement from time to time. The most current version will be made available on the platform.

Your continued use of the Services after any updates constitutes your acceptance of the revised Agreement.

Updated: 2026-04-13

heymate!™ Privacy Policy

heymate!™ Rewards Inc. (“heymate!™”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a secure and transparent manner.

This Privacy Policy explains how we collect, use, store, and share information when you access or use the heymate!™ platform, including our website, mobile applications, AI-powered tools (such as phone-based ordering), and related services (collectively, the “Services”).

By using the Services, creating an account, or interacting with the platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect:

We collect information to provide and improve the Services.

a. Account and Contact Information

When you create an account or use the Services, we may collect:

• name, email address, and phone number
• account login details and preferences

b. Order and Transaction Information

When you place an order, we may collect:

• order details, items, and transaction history
• delivery or pickup information
• payment-related information (processed by third-party providers)

c. Communications and Interactions

When you interact with the platform or merchants, we may collect:

• messages, support inquiries, and feedback
• interactions through AI tools or automated systems

d. Call and Audio Data

If you use phone-based features, we may collect:

• call recordings and transcripts
• voice inputs and responses
• order details captured during calls

e. Device and Usage Information

We may automatically collect:

• device type, operating system, and browser
• IP address and general location data
• usage activity within the platform

f. Location Information

We may collect approximate or precise location data to:

• show nearby merchants
• enable delivery or pickup services

g. Information from Third Parties

We may receive information from:

• payment providers
• merchant partners
• third-party login providers

2. How We Use Your Information:

We use your information to operate, maintain, and improve the Services.

This includes using your information to:

• create and manage your account
• process and facilitate Orders and transactions
• communicate with you about your Orders, account, and service updates
• provide customer support

We may also use your information to:

• enable and improve AI-powered features, including automated interactions and phone-based ordering
• personalize your experience and provide relevant offers or content
• monitor usage, analyze performance, and improve the platform
• detect, prevent, and address fraud, abuse, or security issues

We may use aggregated and anonymized data for analytics, reporting, and product development, including improving AI systems.

3. Data Sharing and Disclosure:

We do not sell your personal information to third parties for their own marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating and delivering the Services, including:

• payment processors
• cloud hosting and infrastructure providers
• analytics and monitoring tools
• customer support systems
• communication and messaging providers

These providers may access and process your information only as necessary to perform services on our behalf and are required to protect your data.

We may also share information:

• with merchants to facilitate Orders and transactions
• with your consent or at your direction
• to comply with applicable laws, regulations, or legal processes
• to protect the rights, property, or safety of heymate!™, our users, or others
• in connection with a merger, acquisition, or business transfer

We may share aggregated and anonymized data that does not identify you for analytics and business purposes.

heymate!™ is not responsible for the privacy practices of third-party services you choose to use or interact with.

4. AI Tools and Automated Processing:

heymate!™ may use AI-powered systems to support and enhance the Services, including automated responses, recommendations, promotions, and phone-based ordering.

These systems may process information such as:

• customer inputs and interactions
• order details and preferences
• communication data

You acknowledge that:

• AI interactions may be automated and not handled by a human
• outputs generated by AI may be inaccurate, incomplete, or inconsistent
• AI systems may use data to improve performance and functionality

We use reasonable measures to ensure responsible use of AI. However, we do not guarantee the accuracy or reliability of AI-generated outputs.

5. Call Recording and Communications:

heymate!™ may enable communication features, including AI phone agents that interact with customers on behalf of merchants.

You acknowledge and agree that:

• calls may be recorded, stored, and transcribed
• audio and communication data may be processed by AI systems and third-party providers
• communications may be monitored for quality, training, and service improvement

Recorded data may include:

• call audio and transcripts
• customer inputs and responses
• order details and related interactions

By using the Services, you consent to the collection and processing of such communications.

6. Customer and Order Data:

When you place an order or interact with a merchant through the Services, we may collect and process data related to the transaction.

This may include:

• contact information (e.g. name, phone number)
• order details and transaction history
• interactions with merchants and the platform

We use this information to:

• process and facilitate Orders
• communicate updates and confirmations
• provide customer support
• improve the Services and user experience

Customer and Order Data may be shared with the applicable merchant to fulfill your Order.

We may also use aggregated and anonymized data for analytics, reporting, and product improvement.

7. Cookies, Tracking and Analytics:

heymate!™ uses cookies and similar tracking technologies to operate, maintain, and improve the Services.

These technologies may be used to:

• remember user preferences and settings
• authenticate users and maintain sessions
• analyze usage and performance of the platform
• improve functionality and user experience

We may also use third-party analytics and tracking tools to better understand how users interact with the Services. These tools may collect information such as:

• IP address
• device type and browser
• pages visited and actions taken

You may control or disable cookies through your browser or device settings. However, disabling cookies may affect certain features of the Services.

By using the Services, you consent to the use of cookies and tracking technologies as described in this Privacy Policy.

8. Data Retention:

We retain personal data for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data, including:

• account and profile information
• Order and transaction records
• communications and support history
• AI-related data such as call recordings and transcripts

We may retain certain information after account termination where necessary to:

• comply with legal or regulatory obligations
• resolve disputes or enforce our agreements
• prevent fraud or abuse

When data is no longer required, we will take reasonable steps to delete or anonymize it.

9. Cross-Border Data Transfers:

Your information may be stored and processed in countries outside of your jurisdiction, including where our service providers or infrastructure are located.

These countries may have different data protection laws than your own.

By using the Services, you consent to the transfer, storage, and processing of your information in these jurisdictions.

We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy, including through contractual safeguards with service providers.

Cross-border transfers may occur in connection with:

• cloud hosting and infrastructure
• payment processing
• analytics and monitoring
• AI processing and communications

10. Children’s Privacy:

The Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete such information.

If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to remove it as soon as reasonably possible.

11. Business Listings and Directory:

heymate!™ may display information about participating merchants within the Services, including customer-facing apps, websites, and directories.

Listings may include:

• business name
• contact details
• location
• menu items and pricing
• logo, images, and branding

This information may be provided by the merchant or collected from publicly available sources.

We use business listing information to:

• help users discover merchants
• enable ordering and transactions
• display menus, offers, and promotions
• support platform functionality

heymate!™ does not guarantee that business listing information is always accurate, complete, or up to date. Merchants are responsible for maintaining accurate business information, menus, pricing, availability, and operating hours.

If you believe a business listing contains incorrect information, please contact us.

12. Your Rights and Choices:

You may have certain rights regarding your personal data, subject to applicable laws.

These may include:

• the right to access the personal data we hold about you
• the right to request correction of inaccurate or incomplete data
• the right to request deletion of your personal data
• the right to withdraw consent for certain data uses
• the right to opt out of marketing communications

You may manage certain information and preferences directly through your account settings.

You may also submit requests by contacting us using the details below. We may require identity verification before processing your request.

Please note that:

• some data may be retained where required by law or for legitimate business purposes
• exercising certain rights may limit your ability to use some features of the Services

13. Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

The most current version will be made available on our website or within the platform.

If we make material changes, we will provide reasonable notice, which may include email or in-platform notifications.

Your continued use of the Services after any updates constitutes your acceptance of the revised Privacy Policy.

14. Contact Information:

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

[email protected]

Updated: 2026-04-13

heymate!™ Accessibility Statement

heymate!™ Rewards Inc. is committed to making our websites, mobile applications, and services accessible to all users, including individuals with disabilities.

We believe everyone should be able to access information, place orders, communicate with businesses, and use our services with dignity, independence, and equal opportunity.

Our Commitment

We strive to design, develop, and maintain our digital services in accordance with recognized accessibility standards and best practices whenever reasonably possible.

Accessibility Features

• Responsive design for desktop and mobile devices
• Keyboard-accessible navigation where feasible
• Support for screen readers and assistive technologies
• Clear content structure and readable typography
• Ongoing efforts to improve usability and accessibility

Feedback and Assistance

If you experience difficulty accessing any part of our services or require assistance, please contact us. We will make reasonable efforts to assist you or provide information through an alternative method where possible.

Contact us at [email protected] or [email protected].

Updated: 2026-06-17